REQUIREMENTS:
At least two years completed of any college course and 18 years or older
Experience on any customer service account with prior experience in a call center environment (1 year) is an advantage
Has an understanding of internet services
Fluent in English with minimum detectable accent – close to netural accent
Exceptional communication skills and call handling skills.
Excellent English Skills on both reading and speaking.
Superior listening skills
Problem Solving/Trouble Shooting skills
Ability to deliver information at customer's knowledge level and style of communication in an understandable manner
Ability to apply a logical problem solving approach to resolving customer problems and inquiries
Ability to multitask
Flexible to changes and has sense of urgency
Time Management Skills
Can work under pressure, and can deliver set goals
Demonstarted ability to handle upset customers positively and professionally
Computer literate with keyboarding ski
- Walk in at Netopia-SM Branch or Netopia-Ayala Branch for faster processing of your application
- At least two years completed of any college course and 18 years or older
- Experience on any customer service account with prior experience in a call center environment (1 year) is an advantage
- Has an understanding of internet services
- Fluent in English with minimum detectable accent – close to netural accent
- Exceptional communication skills and call handling skills.
- Excellent English Skills on both reading and speaking.
- Superior listening skills
- Problem Solving/Trouble Shooting skills
- Ability to deliver information at customer's knowledge level and style of communication in an understandable manner
- Ability to apply a logical problem solving approach to resolving customer problems and inquiries
- Ability to multitask
- Flexible to changes and has sense of urgency
- Time Management Skills
- Can work under pressure, and can deliver set goals
- Demonstarted ability to handle upset customers positively and professionally
- Computer literate with keyboarding skills
RESPONSIBILITIES:
- Greet customers in a courteous, friendly and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy when appropriate
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Meet customer requirements through first contact resolution
- Confirm customer understanding of the solution and provide additional customer education as needed
- Prepare complete and accurate work and update customer file
- Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
- Effectively transfer misdirected customer requests to an appropriate party
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
- Participate in activities designed to improve customer satisfaction and business performance
- Determine appropriate response to customers by using a script flow
- Provide product information and receive customer information
- Prepare customer correspondence if required
- Respond to common customer work/service orders, inquiries, and requests
- Maintain high level knowledge of products, promotions, procedures, and other important issues through management communications, meetings, Customer focus groups, and formal training
- Must meet or exceed all Key Performance Indicators
- Must meet or exceed all production goals
- Must meet or exceed all internal goals
- Understand completely all product knowledge and quality guidelines
- Display a positive and professional attitude toward all departments and employees at all times
- Adhere to company policies and procedures
- Any additional duties as assigned
Interested applicants may send their resumes to
Recruitment.Philippines@teleperformance.com
