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Monday, June 20, 2011

June 2011 Cebu City Jobs Hiring Account Manager


Join THE WORLD'S LARGEST As We Open In CEBU! Now Hiring Account Manager

JOB SUMMARY
  • The candidate will be responsible for overseeing the work of the entire operations, SOW’s and improving program performance through coaching, mentoring and performance appraisals.
  • Responsible for meeting attrition targets and for uplifting morale and motivation of direct reports
  • Responsible for developing organizational strategies in support of program growth.
  • Responsible for intraday and daily performance monitoring of a cluster of team leaders and call center representatives or of a particular shift on the operations floor. Also responsible for supporting business continuity and disaster recovery plans whenever necessary.
  • Responsible for metric management of specific metrics as required by the client or by the company to meet program goals and objectives
  • Responsible for supporting workforce required staffing levels to meet client service level requirements
  • Responsible for managing team meetings and participating in operations leadership meetings
  • Responsible for communicating to call center representatives any new requirements, changes, updates on all support related information as well as company information.
  • Responsible for assisting in resolving conflict, issues related to people concerns

QUALIFICATIONS
  • Bachelors and advanced degree.
  • At least 5 years previous related experience directly related to the duties and responsibilities specified.
  • Good Microsoft Office Skills
  • Technical Support Experience
  • Excellent written & verbal communication skills 
  • Ability to multi-task - can implement simultaneous projects in a timely manner and successfully meet program objectives
  • Strong process flow management skills.
  • Strong customer service orientation
  • Strong negotiation and problem solving skills
  • Attention to detail
  • Patient in dealing with issues, is results driven, and has a positive attitude
  • Can initiate account development strategies with new and existing clients
  • Can formulate, plan, and implement business development strategies with respect to client specific needs.
Interested applicants may submit their resumes
to
Recruitment.Philippines@teleperformance.com

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